wheelfinder
wheelfinder
Our store is open again!

We offer you the opportunity to shop in our brick and mortar store again!

Store Opening hours:

Monday: store is closed!

(To improve our mailorder performance we concentrate on online shop orders and phone/email communication)

Tuesday - Friday: 2.00 p.m. to 6.00 p.m.

(We ask that you ensure that our shop closes on time and plan enough time for a visit.)


Important notice for our league customers

First of a all we would like to thank you for the years of loyalty and the wonderful cooperation. We hope to continue to have many great years together and mutual support.

As well known, the cost of energy supply has risen significantly. We are also affected by this! Furthermore, the prices for packaging material have tripled, fees for payment service providers (e.g. Paypal) have risen, fees for shipping service providers (DHL, UPS) have risen and long-standing suppliers are canceling discounts and/or increasing our wholesale prices. As a result, we lack more and more financial leeway, which is the basic requirement for being able to grant league discounts at all.

But since we want to support the sport and you as usual, we have found a way to continue to grant you 50% of the agreed league discount!

The voucher codes remain the same, only the discount has changed. So you don't have to do anything except redeem the code as usual with your next purchase :)

We hope for your understanding and better times again soon!
DerbyLove

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Reclamations

There is no company, no manufacturer and no human without a single mistake. So if you became victim of broken product or just realized there was mistake in your delivery don't hesitate to contact us.

We will do anything necessary to solve your problem the easiest and fastest way. Nothing is as bad as being unable to skate - we know that feeling. So be sure we will help you!

First of all please send us an Email to info@rollerderbyhouse.eu. There you can leave your customer details and descripe what exactly happend. To speed up the procedure we recommend attaching a few pictures of the broken product. (Please make sure the pictures are sharp quality. Also different viewpoints could be helpful.)

After receiving your Email we will check your complaint and forward the pictures to the manufacturer (if necessary). So please don't send the product back without sending an Email before. We will contact you immediately as soon as we talked to the manufacturer and know how to go on.


Of course you also can contact us by phone: 0049 - (0)6146 - 83 765 - 12.