For organizational reasons (including a greatly increased number of online orders, emails and returns, hygienic effort, sales space that is too small), our shop in Hochheim remains closed until further notice.

Online orders will continue to be processed as normal and usually received by 2:00 p.m. shipped the same day. Unfortunately, phone and email support is currently very limited. The current processing time for emails is approx. 2-4 working days!

The current processing time for returns is currently also approx. 2-4 working days!

Important note: assemblies (boot + plates) are temporarily not possible.

We ask for your understanding that there may be delays in delivery due to the circumstances. We currently work in special shifts almost around the clock and do our best to process all inquiries, orders and returns / exchanges in turn as quickly as possible.

Please support our employees, suppliers and delivery partners with your patience.

We hope that this difficult situation will be over shortly and that we can be there for you as usual in the shop and on the phone.

Stay healthy! Your Rollerderbyhouse team

Exchange & Refund information


If you have ordered a product that doesn't fit or that you don't like, you can send it back for exchange or refund within 14 days after you have received it!


IMPORTANT: The products have to be unused! Used products will not be changed!


An exchange should be sent to:

rollerderbyhouse.eu
c/o Grindhouse GmbH

Altkönigstr. 12
65239 Hochheim
Germany

The easiest way is to print and fill out the exchange form which you can download here:

Exchange document (pdf-document)


(AMAZON customers: Please process the exchange through your AMAZON account!)


If you don’t have a printer you can also put in a little letter or a copy of the invoice and write down what product you want to exchange or if you wish to get your money back.

If you want to have your money back we will refund the money through the original payment option (credit card and paypal). If you have paid by cash on delivery or bank transfer please give us your International Bank Account Number and the Bank Identity Code (IBAN and BIC) on the exchange document!

You have to pay for the shipping costs by yourself when you send us back your package. Please use your national postal service to send back the goods - in most countries this is the cheapest and most comfortable option. Always send the return as package and not as registered letter mail/letter!

If you want to exchange some items we will send you the new shipment for free (without shipping costs). Of course you can also add some items to your exchange. (This is very advantageously because you do not have to pay the shipping costs for the exchange order!!!)

IMPORTANT: From non-EEC countries you have to declare the package as "returning goods" in the shipping documents. The original invoice must be included in the shipping documents and attached on the outside of the package. Otherwise the package might be held in customs what can cause a delay and additional costs.



If you have further questions feel free to mail us: info@rollerderbyhouse.eu