---> DHL (postal service) transit time delay 

Unfortunately DHL is still reaching the capacity limits in some parcel centers in Germany and
delays in the standard delivery time must be expected.

Especially for intercontinental shipments postal service points out that there may be delays in transport.

For a punctual delivery of your order, we therefore recommend choosing UPS shipping in the ordering process.


---> COVID-19 Info - Order handling and shipping as usual - store still closed 

For organizational reasons (including a greatly increased number of online orders, emails and returns, hygienic effort, sales space that is too small), our shop in Hochheim
remains closed until further notice.

Online orders will continue to be processed as normal and usually received by 2:00 p.m. (CET) shipped the same day.

The current processing time for emails and returns is approx. 2-4 working days!

We hope for your understanding. Thanks for your patience!

Stay healthy! Your Rollerderbyhouse Team

Exchange & Refund information

If you have ordered a product that doesn't fit or that you don't like, you can send it back for exchange or refund within 14 days after you have received it!

IMPORTANT: The products have to be unused! Used products will not be changed!

An exchange should be sent to:

c/o Grindhouse GmbH

Altkönigstr. 12
65239 Hochheim

The easiest way is to print and fill out the exchange form which you can download here:

Exchange document (pdf-document)

(AMAZON customers: Please process the exchange through your AMAZON account!)

If you don’t have a printer you can also put in a little letter or a copy of the invoice and write down what product you want to exchange or if you wish to get your money back.

If you want to have your money back we will refund the money through the original payment option (credit card and paypal). If you have paid by cash on delivery or bank transfer please give us your International Bank Account Number and the Bank Identity Code (IBAN and BIC) on the exchange document!

You have to pay for the shipping costs by yourself when you send us back your package. Please use your national postal service to send back the goods - in most countries this is the cheapest and most comfortable option. Always send the return as package and not as registered letter mail/letter!

If you want to exchange some items we will send you the new shipment for free (without shipping costs). Of course you can also add some items to your exchange. (This is very advantageously because you do not have to pay the shipping costs for the exchange order!!!)

IMPORTANT: From non-EEC countries you have to declare the package as "returning goods" in the shipping documents. The original invoice must be included in the shipping documents and attached on the outside of the package. Otherwise the package might be held in customs what can cause a delay and additional costs.

If you have further questions feel free to mail us: info@rollerderbyhouse.eu